City of Crosslake, MN
Frequently Asked Questions
What is a Short-Term Rental?
A short-term rental is rental of a residential premise, or portion thereof, for lodging accommodations to occupants for a period of less than thirty (30) consecutive days.
Who needs to apply for a Short-Term Rental License?
An owner who desires to use its premise as a short-term rental, must have a valid, active short-term rental permit from the city prior to using, allowing the use of, or advertising the use of the premise as a short-term rental.
What if I do not obtain a Short-Term Rental License?
Renting or advertising your home for rent on a short-term basis without a permit is in violation of the City of Crosslake ordinances and subject to enforcement processes as provided for in Ordinance 395.23.
What is required to apply for a Short-Term Rental Permit?
Do I also need to obtain a separate business license?
No. The Short-Term Rental Permit is all you need to begin advertising your rental.
Do I have to pay Lodging Tax on a short-term rental?
Yes, payment of Hotel Occupancy Tax is required when operating a short-term rental to the Whitefish Area Lodging Association.https://whitefish.org/owner-resources/
When is the Lodging Tax due?
Properties in the jurisdictions of the City of Crosslake and Ideal Township, who rent lodging are required by law to collect a 1% lodging tax. This tax is to be collected at the time each guest pays you and is due quarterly on the 25th of the month after the end of each quarter to the designated tax administrator, Ideal Township. The quarters are Jan. to March, April to June, July to Sept., and Oct. to Dec. For example, First Quarter is due by April 25th.
How is penalty and interest calculated on late payments?
If a payment is not received by the 25th of the quarterly month, the following actions may be taken:
Is an inspection required for short-term rentals?
Yes. All short-term rentals must be inspected prior to issuance of a permit or renewal of a permit to ensure the rental is in compliance with minimum Health and Life safety requirements for use and occupancy.
What is the cost of a Short-Term Rental Permit?
When your application has been submitted, a License fee for the amount of $750 will be due. Permits must be renewed annually.
Does my short-term rental permit apply to multiple properties?
No. You are only allowed to short-term rent one dwelling unit per permit in the City of Crosslake. Each Short-Term Rental requires its own permit and annual fee.
Do I have to display my permit?
Yes. The Short-Term Rental Permit, Emergency Evacuation Plan and Host Rules, must all be posted in a conspicuous place within the short-term rental unit at all times. Your Short-Term Rental Permit PDF can be found in the Business Center by clicking your account name under "Manage Your Account(s)".
Is the City working with Airbnb?
No. Airbnb does not collect or remit Lodging Tax to the City of Crosslake on behalf of property owners and/or authorized agents.
Is the City working with Vrbo?
No. Vrbo does not collect or remit Lodging Tax to the City of Crosslake on behalf of property owners and/or authorized agents.
Can I pay by credit card?
Yes. We accept all major credit cards. The City of Crosslake does add a convenience fee of 3%, and your credit card company may impose a fee.
Can I pay by e-check?
Yes. The City of Crosslake does accept e-checks at this time.
How do I close my account?
To close your account, please email the City of Crosslake at str@crosslake.net. Please include the account number, owner name, closure date (i.e. date of sale) and the reason you are closing the account (i.e. no longer short-term renting).
What types of assistance can GovOS provide to me?
GovOS can assist you with all your system and account questions. Whether you have a question about your account or technical questions about how to do something in GovOS, please reach out to our support team. We can always reach out to the City on your behalf if we need their assistance with one of your questions. You can reach GovOS at blt.str.support@govos.com and by phone at (888) 751-1911.
Can I manage multiple properties with one login?
Yes - to do so, click Add accounts from your user login under Manage Your Account(s). You will need your 6 digit Account Number and the GovOS Activation Code to connect to an existing property record.
Can a property have more than one user?
Yes, each property can have an unlimited number of users. Each user is required to provide the 6 digit Account Number and the GovOS Activation code to be authorized to connect to an existing property record.
I did not receive or I misplaced the letter with my activation code. What do I do?
Contact GovOS blt.str.support@govos.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code.
What payment types are accepted by the City through GovOS?
The City accepts e-check as well as the following major credit cards: Visa, Mastercard and Discover.
Can I schedule a payment in GovOS?
For your security, GovOS does not store any payment information in the system. You will need to enter your desired payment information each time you check out.
How do I change the User on a Property?
All users need to register, just as you did, by going to the home page for that jurisdiction (i.e. https://crosslakemn.munirevs.com). They will click on the blue "Register here!" link just below the Log In button. They will also need the 6 digit account number and Activation Code for the property.
I forgot my password. What do I do?
From the Log In page, click the "Forgot your password" link and follow the instructions that will be e-mailed to the User's registered e-mail address.
Do I have to login to GovOS to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
For City Assistance, Contact
For Assistance, Contact GovOS Support
blt.str.support@govos.com
(888) 751-1911
When contacting support, be sure to include the jurisdiction (City of Crosslake, MN) and your account number in all emails or voicemails. This will help us assist you as promptly as possible. Thanks!
